rich9 Casino – Terms & Conditions

By accessing, registering on, or using the rich9 website and any associated mobile applications or services (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, together with our Privacy Policy and any additional rules, guidelines, or policies published on the Platform from time to time.

Your continued use of the rich9 Platform following the publication of any amendments to these Terms constitutes your acceptance of those amendments. If you do not accept the revised Terms, you must immediately cease using the Platform and close your account.

These Terms apply to all users of the Platform, including registered players, visitors, and any person who accesses any part of the rich9 website.

To register and use the rich9 Platform, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age. Under Philippine law and PAGCOR regulations, the minimum legal age for participation in casino-style gambling is 21 years. This requirement is strictly enforced and non-negotiable.
• You are physically located within the Philippines at the time of registration and during gameplay.
• You are legally permitted to participate in online gambling activities under the laws applicable to you.
• You are not a current employee, contractor, director, or officer of rich9, nor an immediate family member of any such person.
• You are acting on your own behalf and not as an agent for any third party.
• You do not have an existing rich9 account that has been suspended or terminated.

rich9 reserves the right to request proof of age and identity at any time. Accounts found to belong to players under 21 years of age will be permanently closed without notice, and any remaining balance will be returned to the verified payment method on file after deducting any bonuses received.

To access real-money gaming on rich9, you must register a player account. You agree to provide accurate, current, and complete information during the registration process and to update that information promptly if it changes.

Each individual may hold only one (1) active account on the rich9 Platform. The creation of multiple accounts by the same individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited and will result in the closure of all associated accounts.

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username, password, or one-time PIN with any other person. rich9 will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure.

rich9 reserves the right to refuse registration, suspend, or close any account at its sole discretion, including where it suspects that the information provided is inaccurate, fraudulent, or in violation of these Terms.

All financial transactions on the rich9 Platform are conducted in Philippine Peso (PHP). rich9 supports the following payment methods for deposits and withdrawals: GCash, PayMaya / Maya, and bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank, as well as debit cards issued by Philippine banks.

Deposits: Deposits are credited to your rich9 account balance upon confirmation of receipt by our payment processor. Minimum and maximum deposit amounts are displayed at the time of transaction and may vary by payment method.

Withdrawals: Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to verification requirements. rich9 aims to process withdrawal requests within the timeframes published on the Platform. Processing times may vary depending on the payment method and any applicable verification procedures.

rich9 reserves the right to conduct identity and source-of-funds verification before processing any withdrawal. Failure to provide requested documentation within a reasonable timeframe may result in the suspension of withdrawal processing.

Funds deposited into your rich9 account must be used for gaming purposes. rich9 does not pay interest on account balances. Accounts that remain inactive for a period of twelve (12) consecutive months may be subject to an inactivity fee as disclosed in the Platform's fee schedule.

rich9 may offer bonuses, free spins, cashback, and other promotional incentives to players from time to time. All bonuses are subject to the specific terms and conditions published alongside each promotion, including wagering requirements, minimum odds, eligible games, and expiry dates.

General bonus conditions that apply unless a specific promotion states otherwise:

• Bonuses may only be claimed once per player, per household, per device, and per IP address, unless explicitly stated otherwise.
• Bonus funds must be wagered the specified number of times before any withdrawal of bonus-derived winnings is permitted.
• rich9 reserves the right to withdraw any bonus offer, modify bonus terms, or cancel a player's eligibility for a bonus at any time, with or without prior notice, where it suspects abuse or where a player has violated these Terms.
• Bonuses cannot be transferred between accounts or exchanged for cash outside of the applicable wagering requirements.
• In the event of a conflict between a specific promotion's terms and these general Terms & Conditions, the specific promotion terms shall prevail.

rich9 takes a zero-tolerance approach to bonus abuse. Any attempt to exploit bonuses through coordinated betting, arbitrage, or other strategies designed to circumvent wagering requirements will result in the cancellation of the bonus and any associated winnings, and may result in account termination.

All games available on the rich9 Platform are governed by individual game rules published within each game interface. In the event of a discrepancy between the displayed game rules and these Terms, the individual game rules shall apply to that specific game.

rich9 uses certified random number generators (RNGs) for its digital games and partners with licensed live dealer studios, including Ezugi, for live table games. All game outcomes are determined independently of rich9's operational systems and are subject to regular third-party audits.

In the event of a technical malfunction, disconnection, or system error during gameplay, rich9 will make reasonable efforts to reconstruct the game state from server logs. Where reconstruction is not possible, the affected round may be declared void and any wager refunded to the player's account balance. rich9's decision in such matters is final.

Minimum and maximum bet limits apply to all games and are displayed within the game interface. rich9 reserves the right to adjust bet limits at any time.

The following conduct is strictly prohibited on the rich9 Platform. Engaging in any prohibited conduct may result in immediate account suspension or termination, forfeiture of account balance, and referral to relevant law enforcement authorities:

• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Registering or using an account on behalf of another person without their explicit written consent.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform or gain an unfair advantage in any game.
• Colluding with other players to manipulate game outcomes, including in live dealer games.
• Engaging in any form of money laundering, fraud, or other financial crime through the Platform.
• Attempting to exploit software bugs, glitches, or errors for financial gain. Any such gains must be reported to rich9 immediately and will be reversed.
• Harassing, threatening, or abusing other players or rich9 staff through any communication channel.
• Accessing the Platform from a jurisdiction where online gambling is prohibited by applicable law.
• Creating or using more than one account on the Platform.
• Charging back or reversing any deposit transaction after using the deposited funds for gameplay.

rich9 is committed to promoting responsible gaming and takes its obligations in this regard seriously. We provide a suite of tools to help players manage their gaming activity, all accessible directly from the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss Limits: Cap the amount you can lose within a defined time period.
• Session Time Reminders: Receive notifications after a specified period of continuous play.
• Cool-Off Period: Temporarily suspend your account for a period of your choosing.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

rich9 strictly enforces the 21+ age requirement. If you believe a minor has accessed the Platform, please contact us immediately at [email protected].

All content on the rich9 Platform — including but not limited to text, graphics, logos, game assets, software, audio, video, and the overall design and layout — is the property of rich9 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any Platform content without prior written consent from rich9.
• Modify, adapt, translate, or create derivative works based on Platform content.
• Reverse engineer, decompile, or disassemble any software forming part of the Platform.
• Use any rich9 trademark, logo, or brand asset without prior written authorisation.

Any unauthorised use of rich9's intellectual property may result in legal action.

rich9 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

rich9 implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. However, no method of electronic transmission or storage is completely secure, and rich9 cannot guarantee absolute security.

You may review, update, or request deletion of your personal data by contacting our support team. Please refer to the Privacy Policy for full details of your data rights and how to exercise them.

To the fullest extent permitted by applicable law, rich9 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits due to technical malfunction, disconnection, or system error.
• Unauthorised access to your account resulting from your failure to maintain credential security.
• Interruption, suspension, or termination of the Platform or any game.
• Errors in game software or displayed information that are corrected upon discovery.

The Platform is provided on an "as is" and "as available" basis. rich9 makes no warranties, express or implied, regarding the Platform's fitness for a particular purpose, uninterrupted availability, or freedom from errors.

Where liability cannot be excluded by law, rich9's total aggregate liability to you for any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by you in the twelve (12) months preceding the event giving rise to the claim.

rich9 reserves the right to suspend or terminate your account, with or without prior notice, in any of the following circumstances:

• You have breached any provision of these Terms & Conditions.
• rich9 suspects fraudulent, abusive, or illegal activity on your account.
• You have provided false or misleading information during registration or verification.
• You have requested self-exclusion or a cool-off period.
• rich9 is required to do so by applicable law, regulation, or a competent authority.
• rich9 decides, at its sole discretion, to discontinue offering services to you or to any class of players.

Upon termination for cause, rich9 may withhold any balance in your account pending investigation. Where termination is not due to a breach by you, any verified balance will be returned to your registered payment method within a reasonable timeframe.

You may close your account at any time by contacting support. Closure requests will be processed within five (5) business days, and any remaining verified balance will be returned to your registered payment method.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

If you have a complaint or dispute regarding any aspect of the rich9 Platform, you should first contact our support team. rich9 will make reasonable efforts to resolve complaints within ten (10) business days of receipt.

Where a complaint cannot be resolved through our internal process, you may escalate the matter to PAGCOR, the regulatory body overseeing gaming operations in the Philippines, in accordance with PAGCOR's published complaint procedures.

rich9 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered players via the email address on file or through a prominent notice on the Platform, with a minimum of seven (7) days' notice before the changes take effect, except where immediate amendment is required by law or regulation.

The most current version of these Terms will always be available on this page, with the effective date updated accordingly. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the rich9 support team:

• Email: [email protected]
• Support Hours: 8:00 AM – 12:00 MN (PHT), 7 days a week
• Response Time: We aim to respond to all enquiries within 24 hours on business days.

For responsible gaming support, please visit our dedicated Responsible Gaming page.